In today’s digital landscape, providing exceptional customer service is paramount to the success of any online business. One powerful tool that can help you achieve this is live chat software. Live chat allows you to engage with your website visitors in real-time, answer their questions, and provide assistance, all of which can significantly enhance the user experience and drive conversions.

In this article, we’ll take a deep dive into the top 10 best free live chat software options for websites in 2024. We’ll explore their standout features, why they’re considered the best, and how they can benefit your business.

1. Tawk

Best Features:

• Unlimited Agents
• Unlimited History
• JavaScript API
• Group Messaging
• Detailed Reporting

Tawk is a standout in the world of free live chat software. It not only provides essential chat functionality but also offers in-depth insights into your team’s performance and chat history. Installation is straightforward, requiring you to copy a JavaScript snippet into your website’s HTML code. However, it’s important to note that Tawk has limited integrations with external tools.

Why is tawk.to free? Founder Robert of Tawk explains that their mission is to offer a better, more affordable live chat solution. They saw issues with existing options: unattractive SaaS pricing, lack of reliability, missing features, and more. Their late entry into the market allowed them to learn from others’ mistakes and offer a more agent-centric model.

2. Tidio

Best Features:

• Up to 3 chat operators
• Unlimited chats
• Ticketing system
• Desktop & mobile apps
• 3rd party apps integration
• JavaScript API

Tidio is a versatile and fully customizable free live chat app. You can integrate it into your website using a WordPress plugin or a Shopify Store app, or simply by pasting a code snippet into your website’s HTML. While some users have reported needing to contact customer support, they praise the efficiency of issue resolution. Tidio also includes a ticketing system for managing and prioritizing customer requests.

3. JivoChat

Best Features:

• Unlimited chats and websites
• Customizable chat widget in 25 languages
• Chat widget mobile version
• Pre-chat or in-chat contact info collection
• One-click call

JivoChat is an effective communication tool for businesses. It enables you to monitor user journeys on your website and engage with visitors through chat, phone calls, emails, and popular messaging apps. While it offers great functionality, some users have mentioned that JivoChat’s pop-ups can be a bit too frequent.

4. Crisp

Best Features:

• 2 agent seats
• Team inbox
• JavaScript API
• iOS & Android mobile apps
• Mobile and desktop notifications

Crisp goes beyond simple chat by allowing you to send targeted messages based on user behavior. You can also build advanced chatbot scenarios and share files directly from the chat widget. However, it’s important to note that Crisp requires a quick response time of two minutes for chat requests.

5. Freshchat (by Freshworks)

Best Features:

• 100 agent seats
• Unlimited contacts
• Conversation Labels
• Bulk Actions
• Desktop Notifications
• Mobile Push Notifications

Freshchat is a robust live chat software that seamlessly integrates with Freshdesk. It’s user-friendly, with an intuitive design and user interface. Freshchat works across desktop and mobile platforms and offers integrations with popular tools like Slack, Mailchimp, WooCommerce, and WordPress. However, the free version comes with some limitations.

6. PureChat

Best Features:

• Customizable chat tool
• Personalize chat widget with your branding
• Real-time visitor tracking
• Mobile apps for on-the-go support

PureChat stands out for its simplicity and ease of use. It allows you to build and customize your own chat tool, making it visually consistent with your website’s branding. Real-time visitor tracking helps you understand user behavior, and mobile apps ensure you can provide support even when you’re on the move.

7. ZenDesk

Best Features:

• All-in-one customer service platform
• Multi-channel support (chat, email, phone, social media)
• Advanced ticketing system
• Knowledge base integration

ZenDesk offers an extensive suite of customer service tools, including live chat. It excels in providing multi-channel support, allowing you to engage with customers through various means. The advanced ticketing system and integration with a knowledge base make it a comprehensive solution for customer service.

8. SmartSupp

Best Features:

• Online store focus
• Visitor tracking and analytics
• Real-time customer journey insights
• Integration with e-commerce platforms

SmartSupp is tailored for online stores, offering visitor tracking and analytics to help you understand your customers’ journey better. Real-time insights into customer behavior can significantly boost conversion rates. SmartSupp also integrates seamlessly with popular e-commerce platforms.

9. Salesforce

Best Features:

• Robust CRM platform
• Multi-faceted customer support
• In-depth customer data management
• Extensive customization options

Salesforce is a renowned name in customer relationship management (CRM). While it offers a comprehensive suite of paid services, it includes a free live chat option that integrates seamlessly with its CRM platform. It provides extensive customer data management and customization options.

10. Intercom

Best Features:

• Comprehensive messaging platform
• Automated chatbots
• In-depth user and event tracking
• Integration with other Intercom products

Intercom is a comprehensive messaging platform ideal for startups and businesses looking to engage with customers effectively. It includes automated chatbots to handle common queries and provides in-depth user and event tracking. Integration with other Intercom products enables seamless customer communication.

these are the top 10 free live chat software options for websites in 2024, each offering unique features and capabilities to enhance customer engagement and support. Whether you’re a small business or an established enterprise, you can choose the one that best aligns with your specific needs and goals. Implementing a live chat solution can significantly improve your online presence and customer satisfaction.